STORE POLICY
At Pure Form Actives, we're committed to creating a smooth, safe, and positive shopping experience. Please read through our store policies below before placing your order.
Orders
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All orders are confirmed via email once placed
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Please ensure your shipping address and details are correct at checkout - we cannot make changes once the order has been shipped
Payments
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We accept credit/debit cards, PayPal, and other secure payment methods available at checkout
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All transactions are process in AUD (Australian Dollars)
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Your payment information is encrypted and never stored by us
Shipping
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See our Shipping & Returns Policy for full details
Returns & Exchanges
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See our Shipping & Returns Policy for full details
Fault or Incorrect Items
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See our Shipping & Returns Policy for full details
Sale Items
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Sale and clearance items are final sale and cannot be returned or exchanged unless faulty
Privacy & Security
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Your personal details are only used to process your order and keep you updated
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We respect your privacy and never share your information with third parties
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For more, see our Privacy Policy below
Mental Health Awareness
Pure Form Actives is more than just activewear - it's a community. If you reach out to us with a sensitive or personal matter, know that your message will be treated with respect and confidentiality. <3
Contact Us
For any questions about our store policies, please reach out to us at:
Email: pureformactives@gmail.com
Instagram DM: @pureform_actives
PRIVACY & SAFETY
At Pure Form Actives, your privacy and safety are extremely important to us. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
1. Information We Collect
When you interact with our website, we may collect the following information:
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Name, email address, phone number, and shipping address when placing an order or signing up for newsletters.
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Payment information, processed securely through our payment provider.
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Information about your use of our website, including pages visited and products viewed.
2. How We Use Your Information
Your information is used for:
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Processing and fulfilling your orders
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Communicating about your orders or inquires
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Improving our website and customer experience
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Legal and accounting purposes
We will never sell, trade, or share your personal information with third parties for marketing purposes
3. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your browsing experience, remember preferences, and track website analytics. You can adjust your browser settings to disable cookies, but this may affect the functionality of the website.
4. Payment and Data Security
All payments are processed through secure, encrypted payment providers. We do not store credit card details on our servers. We take reasonable measures to protect your personal information from unauthorised access, disclosure, or misuse.
5. Children's Privacy
Our website and products are intended for users aged 13 and above. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will delete it immediately.
6. Your Rights
You have the right to:
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Access the personal information we hold about you
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Request corrections to your information
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Request the deletion of your personal information, subject to legal or contractual obligations
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Opt-out of marketing communication at any time
To exercise these rights, please contact us via email at pureformactives@gmail.com
7. Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.
8. Changes to This Policy
We may update this Privacy and Safety Policy from time to time. Any changes will be posted with the updated date. Continued use of our website constitutes acceptance of these changes.
Last updated: 2/10/2025
PAYMENT METHODS
Credit / Debit Cards
PAYPAL